Over 80 hour Telstra outage severely disrupting Chargefox charging network

Australia's longest ever widespread DC fast charger network disruption has just passed a staggering 80 hours since Chargefox first reported a problem on Sunday at 340am.

UPDATE: Chargefox is reporting as of Wed 20:35 AEST. The Telstra service disruption which was impacting the availability of some chargers on the Chargefox platform has now been RESOLVED.

We are continuing to monitor the situation closely to ensure that the solution is robust and enduring.

We will immediately begin a post-incident review to fully understand the cause of the outage and what further actions can be taken to reduce the likelihood and impact of any similar event in the future.

We apologise for any inconvenience caused as a result of this incident.

This charging network disruption is having the most impact in Western Australia as the WA EV fast charger network along the West Coast all the way to NT border is all on Chargefox. Another region that is severely disrupted is Victoria's Gippsland.

Thankfully the owners of WA EV network followed the advice of WA AEVA members and so the WA EV fast charger network is setup to fail into Free access mode in case of technical or other long term disruption.

Click to expand

Image by - Chargefox app at midday Wed 5 June

Chargefox advises customers to keep checking the Chargefox Status Page for updates, their message to customers is:

"This disruption is beyond our control, but we understand that this does not lessen the inconvenience you experienced. We deeply regret any inconvenience caused and appreciate your patience and understanding as we work through this."

The latest update from Chargefox is below:

"We received a statement from Telstra relating to the ongoing service disruption which is affecting a number of charging stations on Chargefox"

"Chargefox has strongly and repeatedly requested an estimated time of resolution be provided by Telstra, especially in the face of this prolonged and unacceptable outage".

"Telstra has to this point refused to provide even an estimated timeline for the current outage to be fixed or an alternative solution be put in place".

"We have been informed that this failure is impacting the communications of over 30,000 devices across Australia, including critical service providers".

"We continue to work with our partners to investigate alternative solutions and workarounds and will keep all our customers informed of developments as they come to hand".

You can read Telstra's latest statement in full below:

"We have worked through the night with our partner, but as of this morning we have not been able to successfully recover the storage array".

"Due to the complexity of the issue, and our inability to date to get to a fix with our partner, at this stage we cannot confidently give you an estimated restoration timeframe".

"We continue focusing on recovering the storage array. We will also work with individual customers on migrating them to an alternative solution".

"We know the time it is taking to restore your service and our inability to give you certainty on a restoration timeframe is clearly unacceptable".

"We want to assure you that this issue has had the full focus of Telstra’s leadership team, as well as the highest levels of focus from our partner".

"We will continue to provide regular updates, with the next at 12.30 AEST (today, 5 June), and thank you again for your ongoing patience".